Delivery & Returns

Delivery

Every effort is made to dispatch parcels within 48 hours of receiving your order.

All goods are dispatched by 1st class post. Please allow approximately 3 working days for delivery within the UK.

The horseman's flags are sent as Standard Parcels via ParcelForce 48 due to their length and can take approximately 4 working days for delivery within the UK.

From time to time items can be temporarily out of stock, you will be contacted and we will then advise the lead time.

Delivery to Europe

Please enquire for cost and lead time for delivery.

Overseas orders and deliveries

Overseas bank transfers

Please ensure that any bank charges are paid for by yourself.

Customs & Import Duties

Any customs or import duties are levied once the package reaches its destination country. Additional charges for customs clearance must be borne by the recipient. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; please contact your local customs office for further information.

Returns Policy

We guarantee your satisfaction. All of our products come with a no fuss guarantee. Our rope products carry a 12 month warranty.

Should you find the item you have ordered does not fit correctly, we are happy to exchange it if returned to us in good/unused condition within 7 days of receiving your goods. This excludes customised items that are made to order.

The cancellation period ends on the expiry of the period of 7 days beginning with the day after the day on which you received the goods. If you wish to cancel and order under these terms, first contact us and then return your product.

The postage cost for returning goods is the customers responsibility. Unless the item is faulty, there will be an additional postage charge to resend the correct item.  We make every effort to ensure that items are shipped in perfect condition. However, if you find any item to be faulty, we will happily replace it.

When returning items, please state clearly your requirements, whether you require exchange goods or refund.

Please don't hesitate to contact us if you have any questions or concerns.

Please contact us at:

Total Horsemanship, Manor Farm, Minton, Church Stretton, Shropshire SY6 6PS.

Email sales@totalhorsemanship.co.uk